Slide 6 of 8
Notes:
- Important to validate the description with the customers
- Document existing task; identify inefficiencies when redesigning the task flow in the new system.
- Use task description pro forma to help
- At this point talk group through sample task descriptions for the case study
- Emphasise TASK ABSTRACTION - not documenting every step in the actual task described, but identifying repeated loops of actions and documenting the abstracted task.